Shipping Information:

We try to ship all orders placed on business days in less than 24 hours after they're received. Orders received on Friday, after 8 P.M. EST, will go out at noon on the following Monday.

Refund, Returns and Cancellation Policies:

SATISFACTION GUARANTEED: If you are not 100% satisfied with your purchase within 30 days of shipment, you may return it for a refund (not including original shipping and handling charges). You will be responsible for the cost of returning the item to us.

DEFECTIVE ITEMS: If an item is defective, you may return it and we will ship you a replacement, if available, at our expense. If a replacement is not available, then when you return it, we will give you a full refund including the product's original shipping and handling charges, and the cost of your return shipping.

Please email us at:

contactmda@aol.com

of your intention to return an item.

A copy of the order invoice must accompany your return.

All returns must be in original factory condition. This includes the original box, all packaging materials, inserts, warranty cards (not filled out), manuals and all accessories. If we can’t simply return the item to our stock shelf for resale, a 15% restocking fee will be assessed. This is the case with all items that are blister-packed.

When you return an item, please indicate the reason for the return.

You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

Your order invoice will indicate where you need to send your return.

In general, however, you may return merchandise to:

MiniDisc Access
1348 Village Lane
Placerville, CA 95667


Frequently Asked Questions:

Questions:
1.	How soon after I place an order will it be shipped?
2.	Do you ship to all 50 states?
3.	How long should it take to get my order in the U.S.?
4.	What method of shipping do you use for Canada and how long should it take to get my order?
5.	Will your automated shopping cart work for Canada?
6.	Do you ship to any countries outside of the U.S. and Canada?
7.	What credit cards do you accept?
8.	Do you accept debit cards?
9.	Can I use PayPal?
10.	Do you accept U.S. money orders?
11.	Why do you guys ship via USPS Mail?
12.	How often do you add new items to your site?
13.	What can I expect when I order from your site?
14.	What about guarantees?
15.	What is your return policy?
16.	Do I really need to buy Sony brand minidisc blanks? Or are they all the same?
17.	If I have an important question, can I also reach you guys by phone?

Answers:
1.	How soon after I place an order will it be shipped?
	We try to ship all orders placed on business days in less than 24 hours after they're received. Orders received on Friday, after 5 P.M. PST, will go out before 5 P.M. PST on the following Monday.
2.	Do you ship to all 50 states?
	Yes. We ship to all 50 states, territories U.S. military bases.
3.	How long should it take to get my order in the U.S.?
	According to the United States Postal Service, the average delivery time for First Class and Priority Mail to all fifty states in the US is 2-3 days.  For USPS Parcel Post, it's usually around 7 days.  Please understand that since this is an "average", it means that some orders take less time and some take more. You can be assured that we will do everything we can to expedite your order, then once it gets into the mail system, we ask that you be patient if it turns out that your package happens to be one of the ones that takes a bit longer. If you read all of the comments on our "Customer Comments" page, you'll note that the majority of our customers express their pleasure at how quickly their orders arrived. That is the usual case with the Post Office. In spite of the fact that they are often the target for derision, we have found them to be completely professional and dedicated to efficiently moving the mail of this country.
4.	What method of shipping do you use for Canada and how long should it take to get my order?
	Your package will be shipped via United States Postal Service First Class Mail if it weighs less than 4 pounds.  If it weighs more than four pounds, it will be shipped via United States Postal Service Priority Mail. There is no guaranteed time of delivery, but according to the Postal Service, the average delivery time is 7-10 days. Please understand that since this is an "average", it means that some orders take less time and some take more. You can be assured that we will do everything we can to expedite your order, then once it gets into the mail system, we ask that you be patient if it turns out that your package happens to be one of the ones that takes a bit longer. If you read all of the comments on our "Customer Comments" page, you'll note that the majority of our customers express their pleasure at how quickly their orders arrive. That is the usual case with the U.S. Post Office.
5.	Will your automated shopping cart work for Canada?
	Yes. If you are from Canada, you can place an order using our automated shopping cart program. Your package will be shipped via United States Postal Service First Class/Priority Mail. There is no guaranteed time of delivery, but according to the Postal Service, the average delivery time is 7-10 days. Please understand that since this is an "average", it means that some orders take less time and some take more. You can be assured that we will do everything we can to expedite your order, then once it gets into the mail system, we ask that you be patient if it turns out that your package happens to be one of the ones that takes a bit longer. If you read all of the comments on our "Customer Comments" page, you'll note that the majority of our customers express their pleasure at how quickly their orders arrive. That is the usual case with the U.S. Post Office.
6.	Do you ship to any countries outside of the U.S. and Canada?
	Yes. We ship to a limited number of countries around the world. If you are outside the US and Canada, just email us for details on our procedure for international orders.
7.	What credit cards do you accept?
	We accept Visa, Mastercard and Discovery.
8.	Do you accept debit cards?
	Yes. We accept Visa and Mastercard debit cards.
9.	Can I use PayPal?
	Yes. For U.S. and Canadian orders, the Shopping Cart offers a Paypal buttton to make your payment.  For international orders, please email us at: contactmda@aol.com and let us know the items and quantities you'd like to purchase along with your shipping address.  We will send a confirmation email to you with your total and several shipping amounts to choose from via the United States Postal Service. When you're ready to make your payment, go to www.Paypal.com, and use the following email to make your payment: contactmda@aol.com SPECIAL NOTE: All International PayPal orders must be sent to the "Billing Address" on file at PayPal. We cannot ship to a different "Shipping Address".
10.	Do you accept U.S. money orders?
	Yes. You may use a U.S. money order to order from us. To do this, simply email the details of your order to us at: contactmda@aol.com and please explain your intention of using a Money Order rather than the regular shopping cart. (For USPS Priority Mail domestic shipping costs, refer to question #6 on this page.) We will send a confirmation email to you with your exact total, including shipping and any applicable state tax (if you live in CA). Then, mail your money order to: MiniDisc Access 1348 Village Lane Placerville, CA 95667 As soon as we receive your Money Order, we will get your package right into the mail.
11.	Why do you guys ship via USPS Mail?
	We evaluated numerous shipping options and discovered that USPS Mail, with Delivery Confirmation, encompassed the best of all worlds for our customers. It is reliable, affordable, and our customers are invariably pleased with how quickly they receive their orders.
12.	How often do you add new items to your site?
	We are constantly on the lookout for new items relating to MiniDisc. Since the market for accessories made exclusively for MiniDisc is relatively small, we also look into the areas of cameras, backpacking, cassettes, CDs, etc. for items that will also work well for MD. Keep checking back with us to see the latest "stuff".
13.	What can I expect when I order from your site?
	You will be treated as we like to be treated -- with respect! We will do everything we can to make sure you are happy with your purchase. We only sell high quality items that we've tried ourselves and enjoy, approve of, and use. We will try to ship all orders within one business day after we receive them. Since this site is all about service, we welcome your suggestions. If there are ways we can improve, please email us and let us know. Also, if you like what we're doing, please let us know that, too.
14.	What about guarantees?
	*YOUR SATISFACTION 100% GUARANTEED* We guarantee everything we sell. If you are not 100% satisfied with a purchase, you may return the item within 30 days. Please note that products must be returned in perfect, re-sellable condition with original packaging and instruction booklets included. Be sure to carefully open all products so that your packaging is in returnable condition. BLANKS- We will guarantee every minidisc blank for one year. If it gives up the ghost within that time, we'll exchange it for a new one, if available, or one of similar value. RECORDERS: If your recorder breaks within 30 days, you may return it to us and we will send you a new replacement, if available. If your model is not available, we will either try to provide the next closest model or give you a refund.
15.	What is your return policy?
	SATISFACTION GUARANTEED: If you are not 100% satisfied with your purchase within 30 days of shipment, you may return it for a refund (not including original shipping and handling charges). You will be responsible for the cost of returning the item to us. DEFECTIVE ITEMS: If an item is defective, you may return it and we will ship you a replacement, if available, at our expense. If a replacement is not available, then when you return it, we will give you a full refund including the product's original shipping and handling charges, and the cost of your return shipping. Please email us at: contactmda@aol.com of your intention to return an item. A copy of the order invoice must accompany your return. All returns must be in original factory condition. This includes the original box, all packaging materials, inserts, warranty cards (not filled out), manuals and all accessories. If we can’t simply return the item to our stock shelf for resale, a 15% restocking fee will be assessed. This is the case with all items that are blister-packed. When you return an item, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Your order invoice will indicate where you need to send your return. In general, however, you may return merchandise to: MiniDisc Access 1348 Village Lane Placerville, CA 95667
16.	Do I really need to buy Sony brand minidisc blanks? Or are they all the same?
	Well, we've tested all the brands we sell, and we've never had a problem with any of them (knock on plastic). So, it really just comes down to color, total time, and a personal preference for either the regular "slip" jewel cases, or the cd-style "flip" jewel cases. Finally, though, remember that we've gotcha covered with a full year guarantee on these puppies, so just go for the ones you like.
17.	If I have an important question, can I also reach you guys by phone?
	Ohhh...You betcha!! You can call us at 530-626-6302 during our business hours (8 A.M. to 5 P.M. PST) to ask a question. Again, we will treat you with respect, and maybe have a few laughs along the way. When you call during regular business hours, you can usually get us in person without being put on hold. If we're on another line, just leave a message and we'll get back to you as soon as we can. It'll help if you leave pertinent details in your message, so we can have an answer for you when we call you back. Finally, when you leave your phone number, please be sure to speak s-l-o-w-l-y and clearly. Thanks!