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| 1. |
How soon after I
place an order will it be shipped?
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We try
to ship all orders placed on business days in less than 24 hours after
they're received. Orders received on Friday, after 5 P.M. PST, will go
out before 5 P.M. PST on the following Monday.
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| 2. |
Do you ship to
all 50 states?
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Yes. We
ship to all 50 states, territories U.S. military bases.
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| 3. |
How long should
it take to get my order in the U.S.?
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According to the United States Postal Service, the average delivery time
to all fifty states in the US is 2-3 days. Please understand that since
this is an "average", it means that some orders take less time and some
take more. You can be assured that we will do everything we can to
expedite your order, then once it gets into the mail system, we ask that
you be patient if it turns out that your package happens to be one of
the ones that takes a bit longer. If you read all of the comments on our
"Customer Comments" page, you'll note that the majority of our customers
express their pleasure at how quickly their orders arrived. That is the
usual case with the Post Office. In spite of the fact that they are
often the target for derision, we have found them to be completely
professional and dedicated to efficiently moving the mail of this
country.
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| 4. |
What method of
shipping do you use for Canada and how long should it take to get my
order?
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Your
package will be shipped via United States Postal Service First Class
Mail if it weighs less than 4 pounds. If it weighs more than four
pounds, it will be shipped via United States Postal Service Priority
Mail. There is no guaranteed time of delivery, but according to the
Postal Service, the average delivery time is 7-10 days. Please understand
that since this is an "average", it means that some orders take less
time and some take more. You can be assured that we will do everything
we can to expedite your order, then once it gets into the mail system,
we ask that you be patient if it turns out that your package happens to
be one of the ones that takes a bit longer. If you read all of the
comments on our "Customer Comments" page, you'll note that the majority
of our customers express their pleasure at how quickly their orders
arrive. That is the usual case with the U.S. Post Office.
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| 5. |
Will your
automated shopping cart work for Canada?
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Yes. If
you are from Canada, you can place an order using our automated
shopping cart program. Your package will be shipped via United States Postal Service
First Class/Priority Mail. There is no guaranteed time of delivery, but
according to the Postal Service, the average delivery time is 7-10 days.
Please understand that since this is an "average", it means that some
orders take less time and some take more. You can be assured that we
will do everything we can to expedite your order, then once it gets into
the mail system, we ask that you be patient if it turns out that your
package happens to be one of the ones that takes a bit longer. If you
read all of the comments on our "Customer Comments" page, you'll note
that the majority of our customers express their pleasure at how quickly
their orders arrive. That is the usual case with the U.S. Post Office.
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| 6. |
What are your
U.S. shipping rates?
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U.S.
SHIPPING and HANDLING CHARGES FOR ZONE 2 (WESTERN U.S.)
VIA U.S. POSTAL SERVICE PRIORITY MAIL
(approximate delivery time 2-3 days)
Total weight of order.....ADD
0-2 LBS...............$ 7.00
2-3 LBS...............$10.00
3-4 LBS...............$12.00
4-5 LBS...............$14.00
5-6 LBS...............$14.50
6-7 LBS...............$15.50
7-8 LBS...............$16.50
8-9 LBS...............$17.50
9-10 LBS...............$19.00
10-11 LBS...............$21.00
11-12 LBS...............$22.50
12-13 LBS...............$24.00
13-14 LBS...............$25.50
14-15 LBS...............$26.00
15-16 LBS...............$26.50
16-17 LBS...............$27.00
17-18 LBS...............$27.50
18-19 LBS...............$28.00
19-20 LBS...............$28.50
For each additional LB. in the total
order, please add $1.00 for shipping
and handling. Thank you.
The following states are included in Zone 2 (Western U.S.):
AZ Arizona 2
AR Arkansas 2
CA California 2
CO Colorado 2
ID Idaho 2
IA Iowa 2
KS Kansas 2
MN Minnesota 2
MS Mississippi 2
MO Missouri 2
MT Montana 2
NE Nebraska 2
NV Nevada 2
NM New Mexico 2
ND North Dakota 2
OK Oklahoma 2
OR Oregon 2
SD South Dakota 2
TX Texas 2
UT Utah 2
WA Washington 2
WY Wyoming 2
U.S. SHIPPING and HANDLING CHARGES FOR ZONE 1 (EASTERN U.S., AK, HI,
TERRITORIES, APO & FPO)
VIA U.S. POSTAL SERVICE PRIORITY MAIL
(approximate delivery time 2-3 days within U.S.)
Total weight of order......ADD
1-2 LBS...............$ 8.00
2-3 LBS...............$11.50
3-4 LBS...............$14.50
4-5 LBS...............$17.00
5-6 LBS...............$17.50
6-7 LBS...............$19.50
7-8 LBS...............$22.00
8-9 LBS...............$24.00
9-10 LBS...............$26.00
10-11 LBS...............$28.00
11-12 LBS...............$29.00
12-13 LBS...............$30.00
13-14 LBS...............$31.00
14-15 LBS...............$32.00
15-16 LBS...............$33.00
16-17 LBS...............$33.50
17-18 LBS...............$34.00
18-19 LBS...............$35.00
19-20 LBS...............$37.00
For each additional LB. in the
total order, please add $1.50
for shipping and handling.
The following states and territories are included in Zone 1 (Eastern
U.S., AK, HI, Territories, APO & FPO):
AK Alaska 1
AL Alabama 1
CT Connecticut 1
DE Delaware 1
DC DC 1
FL Florida 1
GA Georgia 1
GU Guam 1
IL Illinois 1
IN Indiana 1
HI Hawaii 1
KY Kentucky 1
LA Louisiana 1
ME Maine 1
MD Maryland 1
MA Massachusetts 1
MI Michigan 1
NH New Hampshire 1
NJ New Jersey 1
NY New York 1
NC North Carolina 1
OH Ohio 1
PA Pennsylvania 1
RI Rhode Island 1
SC South Carolina 1
TN Tennessee 1
VT Vermont 1
VA Virginia 1
VG Virgin Islands 1
WV West Virginia 1
WI Wisconsin 1
APO 1 (U.S. Military)
FPO 1 (U.S. Military)
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| 7. |
Did you raise
your shipping rates along with the US Postal Service on 5-14-07?
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Yes! We
raised our rates slightly to reflect the recent US Postal increase. We
believe, however, that the US Postal Service still represents the best
overall blend of price, speed of delivery and dependability.
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| 8. |
What are your
Canadian shipping rates?
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CANADIAN SHIPPING and HANDLING CHARGES
VIA U.S. POSTAL SERVICE FIRST CLASS/PRIORITY MAIL
Delivery time approx. 7-10 days
(listed in US Dollars)
Total weight of order......ADD
0-2 LBS...............$10.00
2-3 LBS...............$13.25
3-4 LBS...............$17.00
4-5 LBS...............$22.50
5-6 LBS...............$24.00
6-7 LBS...............$25.00
7-8 LBS...............$26.00
8-9 LBS...............$28.00
9-10 LBS.............$29.00
10-11 LBS.............$31.00
11-12 LBS..............$32.00
12-13 LBS.............$34.00
13-14 LBS...............$35.00
14-15 LBS...............$36.00
15-16 LBS...............$37.50
16-17 LBS...............$39.00
17-18 LBS...............$41.00
18-19 LBS...............$42.00
19-20 LBS...............$43.00
For each additional LB. in the total
order, please add $1.50 for shipping
and handling. Thank you.
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| 9. |
Do you ship to
any countries outside of the U.S. and Canada?
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Yes. We
ship to a limited number of countries around the world. If you are
outside the US and Canada, just email us for details on our procedure
for international orders.
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| 10. |
What credit cards
do you accept?
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We
accept Visa, Mastercard and Discovery.
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| 11. |
Do you accept
debit cards?
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Yes. We
accept Visa and Mastercard debit cards.
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| 12. |
Can I use PayPal?
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Yes.
For U.S. and Canadian orders, the Shopping Cart offers a Paypal buttton
to make your payment.
For international orders, please email us at:
contactmda@aol.com
and let us know the items and quantities you'd
like to purchase along with your shipping address.
We will send a confirmation email to you with your total and several
shipping amounts to choose from via the United States Postal Service.
When you're ready to make your payment, go to www.Paypal.com, and use the following email to make your
payment:
contactmda@aol.com
SPECIAL NOTE: All International PayPal orders must be sent to the
"Billing Address" on file at PayPal. We cannot ship to a different
"Shipping Address".
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| 13. |
Do you accept
U.S. money orders?
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Yes.
You may use a U.S. money order to order from us. To do this, simply
email the details of your order to us at:
contactmda@aol.com
and please explain your intention of using a Money Order rather than the
regular shopping cart.
(For USPS Priority Mail domestic shipping costs, refer to question #6 on
this page.)
We will send a confirmation email to you with your exact total,
including shipping and any applicable state tax (if you live in CA).
Then, mail your money order to:
MiniDisc Access
1348 Village Lane
Placerville, CA 95667
As soon as we receive your Money Order, we will get your package right
into the mail.
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| 14. |
Why do you guys
ship via USPS Priority Mail?
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We
evaluated numerous shipping options and discovered that USPS Priority
Mail, with Delivery Confirmation, encompassed the best of all worlds for
our customers. It is reliable, affordable, and our customers are
invariably pleased with how quickly they receive their orders.
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| 15. |
How often do you
add new items to your site?
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We are
constantly on the lookout for new items relating to MiniDisc. Since the
market for accessories made exclusively for MiniDisc is relatively
small, we also look into the areas of cameras, backpacking,
cassettes, CDs, etc. for items that will also work well for MD. Keep
checking back with us to see the latest "stuff".
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| 16. |
What can I
expect when I order from your site?
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You
will be treated as we like to be treated -- with respect! We will do
everything we can to make sure you are happy with your purchase. We only
sell high quality items that we've tried ourselves and enjoy, approve
of, and use. We will try to ship all orders within one business day
after we receive them. Since this site is all about service, we welcome
your suggestions. If there are ways we can improve, please email us and
let us know. Also, if you like what we're doing, please let us know
that, too.
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| 17. |
What about
guarantees?
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*YOUR SATISFACTION 100% GUARANTEED* We
guarantee everything we sell. If you are not 100% satisfied with a
purchase, you may return the item within 30 days.
Please note that products must be returned in perfect, re-sellable
condition with original packaging and instruction booklets included. Be
sure to carefully open all products so that your packaging is in
returnable condition.
BLANKS- We will guarantee every minidisc blank for one year. If it gives
up the ghost within that time, we'll exchange it for a new one, if
available, or one of similar value.
RECORDERS: If your recorder breaks within 30 days, you may return it to
us and we will send you a new replacement, if available. If your model
is not available, we will either try to provide the next closest model
or give you a refund.
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| 18. |
What is your
return policy?
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SATISFACTION GUARANTEED: If you are not 100% satisfied with your
purchase within 30 days of shipment, you may return it for a refund (not
including original shipping and handling charges). You will be
responsible for the cost of returning the item to us.
DEFECTIVE ITEMS: If an item is defective, you may return it and we will
ship you a replacement, if available, at our expense. If a replacement
is not available, then when you return it, we will give you a full
refund including the product's original shipping and handling charges,
and the cost of your return shipping.
Please email us at:
contactmda@aol.com
of your intention to return an item.
A copy of the order invoice must accompany your return.
All returns must be in original factory condition. This includes the
original box, all packaging materials, inserts, warranty cards (not
filled out), manuals and all accessories. If we can’t simply return the
item to our stock shelf for resale, a 15% restocking fee will be
assessed. This is the case with all items that are blister-packed.
When you return an item, please indicate the reason for the return.
You may want to insure your return; we cannot be responsible for lost or
misdirected returns.
If you paid for your order by credit card, a credit will be issued and
will appear on your billing statement.
Your order invoice will indicate where you need to send your return.
In general, however, you may return merchandise to:
MiniDisc Access
1348 Village Lane
Placerville, CA 95667
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| 19. |
Do I really need
to buy Sony brand minidisc blanks? Or are they all the same?
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Well,
we've tested all the brands we sell, and we've never had a problem with
any of them (knock on plastic). So, it really just comes down to color,
total time, and a personal preference for either the regular "slip"
jewel cases,
or the cd-style "flip" jewel cases. Finally, though, remember that we've gotcha
covered with a full year guarantee on these puppies, so just go for the
ones you like.
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| 20. |
If I have an
important question, can I also reach you guys by phone?
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Ohhh...You
betcha!! You can call us during our business hours (8 A.M. to 5 P.M. PST) to ask
a question. The numbers are listed at the bottom of the page. Again, we
will treat you with respect, and maybe have a few laughs along the way.
When you call during regular business hours, you can usually get us in
person without being put on hold. If we're on another line, just leave a
message and we'll get back to you as soon as we possibly can. It'll help
if you leave pertinent details in your message, so we can have an answer
for you when we call you back. Finally, when you leave your phone
number, please be sure to speak s-l-o-w-l-y and clearly. Thanks!
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